1. What is a duvet cover?
A duvet cover is basically a giant slipcover that will help keep your comforter clean. These can be stripped off and washed more easily than the comforter itself. Its and easy way to change the decor of a room without purchaing a new comforter.
2. Do I have to use a duvet cover?
While we recommed using one, the answer is no, you don't have to. However, not using one will result in more frequent washings and cause the comforter to break down much more quickly.
3. I washed my comforter per instructions, but it still has clumps in it. What did I do wrong?
This can result from too much soap or not drying it long enough. Too much soap will leave a residue that will prevent the down from lofting back up during dryng. Besure to rinse well during washing. Also, be sure to dry the comforter completely feel for clumps, break them up by hand and return it to the dryer until you don't feel any more clumps.
4. Can I use dryer sheets or fabric softener when washing my down comforter?
No. Both will leave a sticky residue on the down and will cause it to become clumpy.
5. What will happen if I line dry my comforter?
The down will dry in clumps and not be fluffy.
6. What is our quarantee or warrenty on the products?
We always stand behind the quality of our products. If you are not satified with your purchase you may ship it back to us within 20 days of our orginial ship date for a full refund of your purchase price, sorry but shipping fee's cannot be refunded. To be eligible for a refund, product must be returned in their orginial condition with their packaging intact. Refunds will be credited to customers account within 30 days of us receiving the returned item.
